FAQ

How can I contact your customer service?

We're here to assist you! Contact our customer service team via email at orders@synchronicity.shop. Whether you have inquiries, need support, or want more information, our dedicated team is ready to help. Simply drop us an email, and we'll get back to you promptly.
What are your customers service hours?

Our customer service team is available to assist you during the following hours:Monday to Friday: 8:00 AM to 5:00 PM (PST) Please feel free to reach out to us during these hours, and we'll be more than happy to help with any questions or concerns you may have.
How do your sizes run (small, large, true-to-size)

Our sizes run true to size, so you can confidently select your regular size for the perfect fit.
How long does it take for items to be delivered once they are shipped?

Shipping typically arrives within 2 - 5 business days depending on which delivery method you select. You will receive tracking information once your orders has been shipped. Weather and the holidays can delay normal shipping times.
What are your shipping options?

We provide shipping options through USPS and UPS.
How long does it take for items to be delivered once they are shipped?

Shipping typically arrives within 2 - 5 business days depending on which delivery method you select. You will receive tracking information once your orders has been shipped. Weather and the holidays can delay normal shipping times.
Do you offer international shipping?

Currently, we do not provide international shipping services.
What is your return/exchange policy?

Our return/exchange policy follows a guideline of accepting returns exclusively for damaged products. We prioritize your satisfaction and will gladly facilitate an exchange for any item that reaches you in a damaged condition. Please reach out to our customer success team within 10 days of the product arriving and they will assist you through the process of exchanging the damaged product for a new one.
How do I initiate an exchange?

Initiating an exchange is simple! If you've received a damaged product and need to exchange it, please contact our dedicated support team within 10 days of the product arriving. They'll guide you through the process, ensuring a smooth exchange for a new, undamaged item. Simply reach out via orders@momapparel.store, and we'll take care of the rest!
Is return shipping free?

Our policy covers return shipping costs exclusively for damaged items. If you need to return a product due to damage, we'll take care of the return shipping expenses.
How should I wash and care for my items?

To ensure the longevity of your item, we recommend washing it inside out to preserve its quality. Additionally, air drying is the ideal method to maintain the fabric and colors. For specific care instructions, please refer to the care label attached to the product. Following these guidelines will help your item stay in top condition for longer.
Are there any special instructions for maintaining product quality?

To maintain the quality of your product, we highly recommend referring to the care label attached to the item. The care tag provides specific and tailored instructions for washing, drying, and any other special maintenance requirements unique to that product. Following these guidelines will help preserve the quality and longevity of your item.
Where are your products made?

Our products are proudly printed and embroidered in San Diego, California, USA. We take pride in the craftsmanship and quality that comes from our dedicated production facility in San Diego, ensuring each product meets our high standards while supporting local manufacturing.
Can I modify or cancel my order after it's been placed?

Once an order has been placed, it immediately enters our swift processing system to ensure timely delivery. Unfortunately, this rapid process means it may be difficult to stop your order. Email us at orders@synchronicity.shop and we will try to accommodate modifications or cancellations . We recommend reviewing your order carefully before finalizing your purchase to avoid any inconvenience.
Is it possible to track my order?

Once your order is processed you will receive notifications from our production department. Once its on the way, you'll receive a shipping confirmation email containing a tracking number. This number allows you to monitor your package's journey right to your doorstep.
How can I stay updated on your promotions and sales?

Stay in the loop with all our latest promotions and sales by signing up for our email subscription! Be the first to know about exclusive offers, upcoming sales, and exciting promotions. Simply subscribe to our newsletter on our website to ensure you never miss out on the best deals. Join our community and enjoy access to special discounts delivered right to your inbox.